Payment terms

Pricing and prepayment

Customers identified in Ukraine pay for the service in Ukrainian hryvnia. Services are available while the customer account has a positive balance.

The customer pays the prices shown in the personal account. Services are prepaid through online account top-up or by bank transfer against an invoice generated in the account or requested from finance@messedo.com.

Message charges

SMS is charged per message sent from the Messedo portal, through the API or over an SMPP v3.4 connection. Each charge reduces the available account balance by the applicable message price.

Message length depends on the alphabet and encoding. When a message is split into several parts, the number of parts is shown in the account and every part is charged as one SMS.

Price changes

For SMS delivered to Ukrainian mobile networks, Messedo may update prices by publishing the new rates on messedo.com. A notice is published in the portal seven calendar days before the updated rate takes effect.

International termination rates may change in response to market and supplier conditions. Messedo may change rates or recurring fees for these routes and will notify the customer by email. The updated rate shown in the customer account is the applicable rate.

Price notifications are sent from rate@messedo.com to the email address specified during registration. Email delivery and the corresponding account update do not require separate confirmation.

Refunds

A customer may close the Messedo account at any time. Unused balance, recurring fees, content and account data are not normally refundable when the account or these terms are terminated.

Funds added to an account in error may be refunded at Messedo’s discretion. The customer must email support@messedo.com within 45 days of the original payment and include the original invoice together with a complete explanation of the error.

Taxes and payment processing

The customer is responsible for any applicable taxes related to purchases or other payment transactions. Payment information must be accurate, complete and current, and the customer agrees to pay all charges at the rates applicable when they are incurred.

Payments are processed by third-party payment providers. Questions about invoices or payments can be sent to finance@messedo.com.

Payment disputes

Any dispute concerning a payment to Messedo must be sent to finance@messedo.com within 45 days of the disputed payment. Please include the original invoice and a complete explanation of the dispute.