Payment terms

1. Prices and currency

The Service is prepaid. Customers registered with a Ukrainian phone number pay in Ukrainian hryvnia, others in euro, unless agreed otherwise. The prices of your account are shown in the dashboard, the general price list on the pricing page.

The price is per SMS part: up to 160 Latin or up to 70 Cyrillic characters. Longer messages are split into parts and each part is billed. The campaign form in the dashboard shows the cost before sending.

2. Test balance

At registration with a Ukrainian number the balance receives 20 UAH and a test sender is created; with another number €0.50 and a test sender.

The test balance is meant for trying the Service, is not a payment by the User and is neither refunded nor paid out.

3. Top-up

• By card online — in the dashboard (payment section) through WayForPay. After a successful payment the balance is topped up automatically.
• By bank transfer against an invoice — ask for an invoice at support@messedo.com; issued invoices are available in the dashboard. The balance is topped up when the money arrives.

Campaigns paused for lack of money resume automatically after a top-up if no more than 7 days have passed since they stopped.

Viber campaigns use a separate Viber balance in the dashboard; Viber prices are provided by a manager.

4. Charges

Every sent SMS part is charged at the price of your tariff — the same for the dashboard, the API and SMPP. If billing only for delivered messages has been agreed for the account, this is stated in its individual terms. Messages the system did not accept for sending (for example, a number in the stop list or no price for the destination) are not charged.

5. Price changes

Price changes for SMS to Ukrainian networks are announced at least seven calendar days in advance, unless caused by mandatory operator changes. International prices may change with market and supplier conditions; this is announced to the account e-mail. The price shown in the dashboard at the time of sending applies.

6. Refunds

The User may close the account at any time. Unused balance and fees for activated services are normally not refunded. Money added in error may be refunded at Messedo's decision: send a request to support@messedo.com within 45 days of the payment with the payment confirmation and an explanation.

7. Taxes and fees

The User pays applicable taxes, bank fees and payment provider fees unless agreed otherwise. Payment details must be accurate and current; online payments are processed by WayForPay under its own security rules.

8. Payment disputes

Send a payment dispute to support@messedo.com within 45 days of the payment, with the invoice or receipt and a description. We will answer by e-mail.